by Steve Galloway | Nov 28, 2014
Shared mailboxes make it easy for a specific group of people to monitor and send email from a common account, like public email addresses (for example, info@companyname.com or contact@companyname.com). When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox, not from the individual user.
Shared mailboxes are a great way to handle customer email queries because several people in your organization can share the responsibility of monitoring the mailbox and responding to queries. Your customer queries get quicker answers and related emails are stored in one mailbox. The mailbox delivers to users’ OWA and Outlook desktop clients. However, shared email accounts do not forward to mobile devices. The reason is that shared accounts are aimed at departmental use so that the first available person with office resources can deal with incoming mail.
A shared mailbox does not have its own user name and password. You cannot log into a shared mailbox directly using Outlook or Outlook Web App. You must first be granted permissions to the shared mailbox, and then you access it using Outlook or Outlook Web App. You don’t need to assign licenses to shared mailboxes, except when they are over their storage quota of 10 gigabytes (GB). If your shared mailbox goes over its quota of 10GB and you don’t assign it a license, after one month the shared mailbox will be locked. You can avoid having to assign the license by using archiving to avoid going over your quota.
by Steve Galloway | Nov 28, 2014
Exchange’s “Connected Account”s feature enables Exchange Online users to connect up to 5 external email accounts (like GMail, Yahoo, Live/Hotmail) to their internal email account in Exchange Online, and then use Outlook Web App to interact with all their messages in one place. Connected Accounts automatically synchronize upon sign-in to Outlook Web App; users can also manually synchronize the accounts from Outlook Web App. Administrators can enable and disable this feature for specific users or all users through the Exchange Admin Center.
by Steve Galloway | Nov 26, 2014
Exchange 2013 provides comprehensive capabilities to help organisations identify, monitor, and protect sensitive information from leaking to third parties.Microsoft provides standardised regional libraries of policies to cope with management of credit card and financial information, personal information, and a variety of other metrics to help organisations comply with data protection laws according to the countries in which users are situated.
Office 365 is the only “off the shelf” product acceptable to US Federal Government and EU Covernment purchasing departments, and Microsoft’s DLP provisioning i relied on overwhelmingly by instititions large and small to establish data protection policies with the minimum of additional cost.
In Exchange 2013 Micorosoft introduced Document Fingerprinting and Policy Tips in Outlook Web App (OWA) to enhance document control and user education. Document Fingerprinting enables you to match documents that are derived from the same template.
This can be useful for organizations that frequently use standard forms or templates, for instance a law firm that uses a standard template to draft patent applications that it files on behalf of its clients.
Policy tips are designed to notify users in your organization when they are sending sensitive information over email. Policy Tips are similar to MailTips, and you can use them in Outlook in several different ways to help users avoid sending sensitive information in email. For example, you can use Policy Tips to:
- Inform users of the presence of sensitive information and optionally block the email from being sent.
- Educate your users through a Notify Policy Tip when sensitive content is present in their emails.
- Empower your users to make case by case decisions by allowing them to override the sensitive information policy—with the option of including a business justification for the override.
by Steve Galloway | Nov 26, 2014
Delegated network administrators are certified Microsoft Cloud Partners who meet Microsoft standards for planning, deployment, and ongoing support of Microsoft Exchange, Office 365, and other Microsoft Cloud product lines. Delegated administrators are experienced engineers and consultants who are capable of managing large and small installations according to Microsoft’s benchmarks. ComStat is a Microsoft Cloud Partner and certified delegated administrator.
Delegated administrators perform tasks like liasing with Microsoft Support, setting up mailboxes, adding or removing users and groups, data migration, managing domain names and zone records, managing security policies, managing Exchange-connected mobile devices, managing transport, DLP, and other Exchange services, etc. Whereas small businesses are often faced with steep learning curves and under-utilized software, delegated administrators provide a reliable point of contact to advise business owners and implement application features that are beyond the scope of limited in-house resources.
Delegated administrators allow users to get the maximum resources from Microsoft applications.
A delegated administrator assumes the same rights as a global administrator, who is typically the owner of subscribed services. However, the owner/global administrator have the right to withdraw or reassign delegated administrator rights. Office 365 administrator rights extend to include the following privileges:
- global administration
- delegated administration
- billing administration
- password administration
- services administration
- user management administration
by Steve Galloway | Nov 25, 2014
Microsoft Exchange Online can route outbound mail through an on-premises server or a hosted service (sometimes called “smart hosting”). This enables organizations to deliver email to business partners through private networks, use data loss prevention (DLP) appliances, and perform custom post-processing of outbound email. Exchange Online also supports Address Rewrite, in which outbound email is routed through an on-premises gateway that modifies the addresses. This feature enables organizations to hide sub-domains, make email from a multi-domain organization appear as a single domain, or make partner-relayed email appear as if it were sent from inside the organization. Administrators configure custom email routing within the Exchange admin center (EAC).
by Steve Galloway | Nov 25, 2014
When your Microsoft Exchange Server account is enabled for Unified Messaging (UM), you can receive e-mail, voice, and fax messages in your Inbox. Additional features are available for which include Voice Mail Preview which delivers a transcription of voice mail messages to your Inbox.
Access to the full suite of UM services depends on hardware telephony.
