POP3 & IMAP mail server upgrade

We are transitioning POP3 and IMAP email accounts to new servers between May 26, 2015 and July 14, 2015. We will transition groups of customers throughout these dates, with all customers fully migrated by the end date. We launched our new email services for POP3 and IMAP at the end of December 2014, and some users may already be using these services.

This does not apply to Exchange users.

POP3 and IMAP services are not recommended email services for business users, firstly because today users invariably want to synchronise multiple devices with email accounts, and neither POP3 nor IMAP were designed for the eventuality that business users would commonly connect up to 5 devices to individual email accounts simultaneously.  Secondly, since Microsoft has moved its flagship Exchange email solution into a Cloud environment, Microsoft Exchange is available as a component of Office 365 at costs of as little as £2.50/mo. Microsoft Exchange is the solution of choice for public sector and corporate organisations, and provides reliable services that benchmark today’s expectations for email delivery. You can compare services here.

Although we are not actively selling the POP3 and IMAP solution any longer, we are providing support throughout customer renewal cycles until 2016 – 2017. New services include language translation, calendaring, and online address books.

Some preparatory work has already been undertaken, and migrations are now in progress.

You can continue to access and use your mailbox normally, but you may not have access to all of the data in your mailbox as it is being migrated (depending on your Internet Service Provider the DNS changes to our new email servers might take up to 48 hours).

How do I know if my services still have to be migrated?

POP3 and IMAP users who are not resolving to server address mail2.name-services.com are still in the process of migration. When services resolve to this new server address, migration will be complete. You can check the current status of your domain by entering your domain in the lookup field here and clicking “mxlookup” for the result.

Note: the DNS changes do not pertain to your domain; they are DNS changes pertaining to new email servers. However, some POP and IMAP email clients may need to be reconfigured should email clients fail to connect following substitution of services.

What kind of content will be moved to the new email provider?

Everything. All of your email (including IMAP folders), attachments, calendar events (including past and recurring events), contacts and other items such as autoreplies, filters, signatures and white lists.

Do I need to change any settings on my current email client or webmail?

Apple Mac users, IMAP accounts, and POP accounts that incorporate email forwarding or other customizations will need to change settings on their current email client. If you use webmail to access your email, you should continue to access your email via http://webmail.yourdomain.com/

In case it is necessary to amend email client configuration, customers should contact us for help. Alternately, IT managers and admins can update nameservers as follows:

[table id=BulkR_IMAP /]

Change password – IMAP email account

It is good practice to change email passwords occasionally. Sometimes, ComStat may ask you to change passwords if we suspect that a third party has compromised your account. If users do not know passwords, we can force a password change, however you should take responsibility of your passwords and we ask users to log in to their email accounts and overwrite our forced password changes with passwords of their own. To manage your passwords:

1. Go to your Webmail control panel at http://webmail.example.com (replace example.com with your own domain name).

2. Login with your email address and the password if you know it, or the password we have given you. Click open the settings icon. The image below shows you where this icon is.

imap password change 1

This is your Webmail account, and you can use this control panel to manage your email and your email settings, review mail statistics, and more.

3. In the next screen check that the control panel is opened to the “Account Settings” preferences, and the “User” tab, and then input your passwords and click save. A time of writing you will need a capital letter and a number in your password. Our policy may change from time to time. When you have entered your passwords, click “save”, which is located above the “User” tab.

imap password change 2

You have now changed your password. Also, changing your password will mean you need to update settings on any devices that connect to Office 365, including desktops, laptops, tablets, or mobile phones. This process will allow you to manage one account at a time. To manage another account, log out of your Webmail account, and then log in to the next account with that user’s credentials, and repeat.

IMAP Network Upgrade

We are upgrading our IMAP email platform in early 2015. This is a major system upgrade which is being released in a staged roll-out. We do not have confirmed dates, so be sure to check back for updates.

The IMAP service was introduced in 2014 to cope with users who needed email synchronisation on multiple devices. During 2014 ComStat gained Microsoft Cloud Partner certification and comsequently we intend to deprecate both POP3 and IMAP email services in favour of our Microsoft Exchange service during 2015. Exchange provides a broader service specification for users who need SLA-backed reliability.

Although this service is scheduled for deprecation, we will continue to support the platform for existing users until pending renewal.

The engineering work does not affect ComStat’s Exchange/Office 365 users.

During the IMAP platform re-build we expect some degradation of service and possible disruption. IMAP users who require continuous service may want to consider migrating to Exchange in advance of their normal renewal dates – please contact Steve Galloway on 07834 461 266 for more guidance.

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